Once you receive your Welcome to Webtong Hosting email contains your IP address, username, and password, you are ready to start uploading files into your account.

Due to name server transfer delays with your domain name registrar, it is better to use your IP address instead of your domain name, to access your account.

Accessing Your Account

The first thing you may want to do is to access your account from a browser. Use the URL

http://YOUR_IP/index.html

to reach a temporary page we have put there for you. Later, when your new name servers take effect, you can use the normal URL

http://www.your_domain_name/index.html

The leading http:// and the trailing index.html can be omitted if you like.

Uploading Your Web Site

The next thing you may want to do is to upload your site to the hosted account. The easiest way is to upload using FTP. There are a number of FTP (File Transfer Protocol) programs on the market that can be used to upload your files. You can use a the UNIX ftp command, CuteFTP or WS_FTP, for the PC, and Fetch for the Mac. When using any type of FTP program there are three key things to keep in mind when connecting to your account.

1. Your host name would be your IP address or domain name. So do either FTP YOUR_IP or FTP YOUR_DOMAIN_NAME. The former will work independent of the name servers.
2. Your username and password are listed in your welcome email.
3. After FTP login, you should upload all file to the www directory under your account.

Keep in mind no matter what FTP program you may be using, the above items are needed to connect to your account.

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Your Home Directory

Once you logon you will be in your home directory. There are many files and folders already sitting in your home directory. Each folder has its own purpose. In the following listing the word domain stands for your domain name.

• domain-anonftp - this folder is used for your anonymous users to download public files.
• domain-web-logs - this folder contains all access logs of visitors to your site
• domain-mail - this folder holds all POP mail accounts for your domain
• domain-www - this folder stores all html files for your domain (same folder as the www folder)
• www - this folder stores all html files for your domain (same folder as the domain-www folder)
• domain-secure - this folder stores all secure html files (same folder as www folder and domain-www folder) this is an aliases folder that is secure when the right URL path is called correctly. Example: https://secure-server.net/
domain_name/file.name

Customers with FrontPage extensions installed on their site should use only the FrontPage publishing feature to transfer files. Using regular FTP can corrupt the extensions, disabling the functionality of the FrontPage web and requiring that the site be deleted to reinstall the extensions.

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Setting Up Your Email Boxes

You can set up quite a number of POP3 email accounts. For example you can set up email for

• info@YOUR_DOMAIN
• sales@YOUR_DOMAIN
• your-name@YOUR_DOMAIN
• other-name@YOUR_DOMAIN
• customer-service@YOUR_DOMAIN

and have the email messages to each account either forwarded to another email address or held in mailboxed in your hosted location to be read from any Web browser or email client. Each email account can also have its own automatic response message.

For all this you need to log on to your control panel and use the Email Manager icon. See the Email Manager link on the the support manual.

Once you have set a POP3 mailbox up, you can receive incoming mail sent to that mailbox through any email reader (Thunderbird, Netscape messenger, Outlook, Outlook Express, Pine, ...). Go to the support manual and click on the Email Manager link there. Then follow the "Setting Up Your E-mail Accounts" link.

For security reasons, unless you specify your mail-sending IP addresses to Webtong, our mail server will refuse to process out-going mail sent from your computer. Normally this is not a restriction because you would send out-going mail through the smtp-server supplied by your Internet Access Provider.